Meet the team
Dedicated to community, with a genuine commitment to true service.
Passion, excellence & Innovation
Chrissy Caplice started her journey in the luxury concierge industry in 2002 while working for Gerry Harvey’s iconic luxury resort — the Byron at Byron. As Guest Relations Manager she was responsible for dealing with their highest-value clientele. It was here that Chrissy honed her craft and truly understood the value of ‘service’ when making a difference.
Perhaps one of Chrissy’s best qualities is being able to engage with everyone, she is a consummate communicator (and equally a good listener). Chrissy understands the need to listen carefully to her guests’ requests in order to provide a premium experience for them and to proactively identify any particular support they may require.
Chrissy is also recognised for being highly organised and manages multi tasking with ease. She has a highly developed sense of empathy — acknowledging and reading what people want. Chrissy’s sincerity, openness and warmth underpins her community relationships, allowing all to feel at home in her company. Chrissy Caplice is dependable, flexible and a true professional.
A Culture of service
Chrissy is dedicated to one profession: service. The quality of this service is entirely based on her love for and connection with people.
Delivering excellence is not simply a marketing promise, it is Chrissy’s maxim and has been at the foundation of her approach since the inception of her career.
Successfully delivering quality experiences for every guest, every day, is Chrissy’s mission — this approach has delivered a loyal client-base built entirely on referral.
Chrissy’s experience in the region has equipped her with a wealth of suggestions for entertainment, activities and unique experiences that will make your stay in Byron Bay and its surrounding area truly remarkable.
Chrissy knows the locals, the best restaurants and most interesting attractions available in the region. Whether you are seeking pure relaxation or an exciting and immersive Byron Bay experience, Chrissy can tailor an itinerary to suit.
Contact Chrissy today, she is poised to deliver.